Airline data

Hawaiian Airlines performance scorecard

In 2024, Hawaiian spent $0.75M on federal lobbying while collecting $88.0M in baggage and change fees — $117.0 in fees for every lobbying dollar.

We hold 138 validated statistics for Hawaiian Airlines, covering 1990 to 2026-07. The 57 most recent in each category are below.

What this does not meanThis carrier’s figures span 1 January 2018, when the DOT changed both which airlines must report (from 1% to half of one percent of domestic scheduled passenger revenue) and how flights are attributed (from the operating carrier to the marketing carrier). Figures either side of that date describe different populations of flights, so they are listed by year rather than drawn as one trend.

Baggage and change fees

In 2024, Hawaiian Airlines Inc. collected $8.72 per passenger in baggage + change fees ($88.0M total across 10.1M passengers).
2024complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2023, Hawaiian Airlines Inc. collected $7.71 per passenger in baggage + change fees ($77.0M total across 10.0M passengers).
2023complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2022, Hawaiian Airlines Inc. collected $9.27 per passenger in baggage + change fees ($89.0M total across 9.6M passengers).
2022complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2021, Hawaiian Airlines Inc. collected $10.49 per passenger in baggage + change fees ($68.0M total across 6.5M passengers).
2021complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2020, Hawaiian Airlines Inc. collected $10.28 per passenger in baggage + change fees ($31.0M total across 3.0M passengers).
2020complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2019, Hawaiian Airlines Inc. collected $10.6 per passenger in baggage + change fees ($108.0M total across 10.2M passengers).
2019complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2018, Hawaiian Airlines Inc. collected $10.62 per passenger in baggage + change fees ($109.0M total across 10.3M passengers).
2018complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2017, Hawaiian Airlines Inc. collected $10.36 per passenger in baggage + change fees ($104.0M total across 10.0M passengers).
2017complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2016, Hawaiian Airlines Inc. collected $10.62 per passenger in baggage + change fees ($104.0M total across 9.8M passengers).
2016complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2015, Hawaiian Airlines Inc. collected $10.65 per passenger in baggage + change fees ($101.0M total across 9.5M passengers).
2015complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2014, Hawaiian Airlines Inc. collected $10.58 per passenger in baggage + change fees ($96.0M total across 9.1M passengers).
2014complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).
In 2013, Hawaiian Airlines Inc. collected $9.9 per passenger in baggage + change fees ($88.0M total across 8.9M passengers).
2013complete-population accounting data (Form 41), not a sample
Excludes seat/upgrade/other ancillary fees (not separately reported).

Cancellations and delays

In 2024, 15.5% of Hawaiian flights arrived 15+ minutes late (n=78530 flights).
2024n=78530 flights
Reporting carriers only.
In 2024, Hawaiian cancelled 1.05% of its 78530 tracked flights (95% CI ±0.071 pts), ranking 13 of 15 carriers for cancellations.
2024n=78530 flights; binomial 95% CI ±0.071 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2023, Hawaiian cancelled 1.3% of its 80967 tracked flights (95% CI ±0.078 pts), ranking 8 of 15 carriers for cancellations.
2023n=80967 flights; binomial 95% CI ±0.078 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2023, 23.8% of Hawaiian flights arrived 15+ minutes late (n=80967 flights).
2023n=80967 flights
Reporting carriers only.
In 2022, 23.5% of Hawaiian flights arrived 15+ minutes late (n=73865 flights).
2022n=73865 flights
Reporting carriers only.
In 2022, Hawaiian cancelled 0.92% of its 73865 tracked flights (95% CI ±0.069 pts), ranking 17 of 17 carriers for cancellations.
2022n=73865 flights; binomial 95% CI ±0.069 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2021, 9.4% of Hawaiian flights arrived 15+ minutes late (n=60542 flights).
2021n=60542 flights
Reporting carriers only.
In 2021, Hawaiian cancelled 0.43% of its 60542 tracked flights (95% CI ±0.052 pts), ranking 16 of 17 carriers for cancellations.
2021n=60542 flights; binomial 95% CI ±0.052 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2020, Hawaiian cancelled 5.3% of its 40414 tracked flights (95% CI ±0.218 pts), ranking 8 of 16 carriers for cancellations.
2020n=40414 flights; binomial 95% CI ±0.218 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.
In 2020, 6.9% of Hawaiian flights arrived 15+ minutes late (n=40414 flights).
2020n=40414 flights
Reporting carriers only.
In 2019, 11.4% of Hawaiian flights arrived 15+ minutes late (n=83891 flights).
2019n=83891 flights
Reporting carriers only.
In 2019, Hawaiian cancelled 0.16% of its 83891 tracked flights (95% CI ±0.027 pts), ranking 16 of 16 carriers for cancellations.
2019n=83891 flights; binomial 95% CI ±0.027 pts
Reporting carriers only (DOT threshold); operating-carrier attribution.

Report card

The 2024 Row30 Airline Report Card grades Hawaiian B (79.4/100): reliability 95.0, baggage 66.3, fees 76.9.
2024composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2023 Row30 Airline Report Card grades Hawaiian C (65.7/100): reliability 65.5, baggage 49.1, fees 82.4.
2023composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2022 Row30 Airline Report Card grades Hawaiian B (77.6/100): reliability 84.6, baggage 69.2, fees 79.1.
2022composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2021 Row30 Airline Report Card grades Hawaiian A (88.9/100): reliability 100.0, baggage 89.8, fees 66.0.
2021composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2020 Row30 Airline Report Card grades Hawaiian B (77.2/100): reliability 90.0, baggage 75.9, fees 65.9.
2020composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2019 Row30 Airline Report Card grades Hawaiian B (73.5/100): reliability 100.0, baggage 59.6, fees 61.1.
2019composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2018 Row30 Airline Report Card grades Hawaiian B (80.4/100): reliability 100.0, baggage n/a, fees 60.8.
2018composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2017 Row30 Airline Report Card grades Hawaiian B (79.7/100): reliability 100.0, baggage n/a, fees 59.4.
2017composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2016 Row30 Airline Report Card grades Hawaiian B (79.0/100): reliability 100.0, baggage n/a, fees 58.0.
2016composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2015 Row30 Airline Report Card grades Hawaiian B (75.2/100): reliability 100.0, baggage n/a, fees 50.5.
2015composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2014 Row30 Airline Report Card grades Hawaiian C (69.6/100): reliability 100.0, baggage n/a, fees 39.2.
2014composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.
The 2013 Row30 Airline Report Card grades Hawaiian B (72.8/100): reliability 100.0, baggage n/a, fees 45.6.
2013composite of official DOT metrics; sub-scores published
Transparent composite, not an endorsement; sparse bumping data in some years.

Lobbying and political spending

In 2024, Hawaiian scored 8.2/100 on the Row30 Hypocrisy Index (lobbying spend x passenger fees x operational misery), ranking #10.
2024composite index; components published alongside
Complaint dimension currently proxied by misery index pending DOT ATCR ingestion.
In 2024, Hawaiian spent $0.75M on federal lobbying while collecting $88.0M in baggage and change fees — $117.0 in fees for every lobbying dollar.
2024complete-population disclosures (LDA filings + Form 41)
Lobbying totals include all issues, not only aviation; LDA data as-retrieved (Senate cannot vouch post-retrieval).
In 2023, Hawaiian reported $-0.26B net income while scoring 35.7/100 on the Row30 Misery Index (rank #8 most miserable).
2023audited 10-K figures (complete population)
Holding-company level income.
In 2023, Hawaiian scored 13.0/100 on the Row30 Hypocrisy Index (lobbying spend x passenger fees x operational misery), ranking #9.
2023composite index; components published alongside
Complaint dimension currently proxied by misery index pending DOT ATCR ingestion.
In 2023, Hawaiian spent $0.63M on federal lobbying while collecting $77.0M in baggage and change fees — $122.0 in fees for every lobbying dollar.
2023complete-population disclosures (LDA filings + Form 41)
Lobbying totals include all issues, not only aviation; LDA data as-retrieved (Senate cannot vouch post-retrieval).
In 2022, Hawaiian reported $-0.24B net income while scoring 21.3/100 on the Row30 Misery Index (rank #16 most miserable).
2022audited 10-K figures (complete population)
Holding-company level income.
In 2022, Hawaiian scored 9.9/100 on the Row30 Hypocrisy Index (lobbying spend x passenger fees x operational misery), ranking #10.
2022composite index; components published alongside
Complaint dimension currently proxied by misery index pending DOT ATCR ingestion.
In 2022, Hawaiian spent $0.63M on federal lobbying while collecting $89.0M in baggage and change fees — $142.0 in fees for every lobbying dollar.
2022complete-population disclosures (LDA filings + Form 41)
Lobbying totals include all issues, not only aviation; LDA data as-retrieved (Senate cannot vouch post-retrieval).
In 2021, Hawaiian reported $-0.14B net income while scoring 9.2/100 on the Row30 Misery Index (rank #16 most miserable).
2021audited 10-K figures (complete population)
Holding-company level income.
In 2021, Hawaiian scored 14.8/100 on the Row30 Hypocrisy Index (lobbying spend x passenger fees x operational misery), ranking #9.
2021composite index; components published alongside
Complaint dimension currently proxied by misery index pending DOT ATCR ingestion.
In 2021, Hawaiian spent $0.56M on federal lobbying while collecting $68.0M in baggage and change fees — $121.0 in fees for every lobbying dollar.
2021complete-population disclosures (LDA filings + Form 41)
Lobbying totals include all issues, not only aviation; LDA data as-retrieved (Senate cannot vouch post-retrieval).
In 2020, Hawaiian scored 17.6/100 on the Row30 Hypocrisy Index (lobbying spend x passenger fees x operational misery), ranking #8.
2020composite index; components published alongside
Complaint dimension currently proxied by misery index pending DOT ATCR ingestion.

Public attention

As of 2026-07, 32.1% of Google's own autocomplete suggestions about Hawaiian are negative (35 of 109) — including "hawaiian airlines cancellation fee".
2026-07census of returned suggestions at snapshot date
Suggestions vary by time and geography; editorial/research use with as-of date.
In 2025-10, Hawaiian drew 2.19x its normal Wikipedia attention (43845 views) with press tone -1.568 across 479 articles.
2025-10attention ratio vs airline's own median month
Tone from GDELT V2 (global English-language news).
In 2022-12, Hawaiian drew 1.15x its normal Wikipedia attention (22968 views) with press tone -5.853 across 1360 articles, while cancelling 3.48% of flights.
2022-12attention ratio vs airline's own median month
Tone from GDELT V2 (global English-language news).
In 2022-01, Hawaiian drew 0.83x its normal Wikipedia attention (16665 views) with press tone -3.873 across 634 articles, while cancelling 3.7% of flights.
2022-01attention ratio vs airline's own median month
Tone from GDELT V2 (global English-language news).
In 2018-09, Hawaiian drew 1.05x its normal Wikipedia attention (20918 views) with press tone -3.692 across 1908 articles, while cancelling 0.71% of flights.
2018-09attention ratio vs airline's own median month
Tone from GDELT V2 (global English-language news).
In 2018-08, Hawaiian drew 1.09x its normal Wikipedia attention (21697 views) with press tone -3.887 across 2508 articles.
2018-08attention ratio vs airline's own median month
Tone from GDELT V2 (global English-language news).
In 2017-03, Hawaiian drew 1.24x its normal Wikipedia attention (24873 views) with press tone -2.732 across 1364 articles, while cancelling 0.35% of flights.
2017-03attention ratio vs airline's own median month
Tone from GDELT V2 (global English-language news).
In 2017-01, Hawaiian drew 1.29x its normal Wikipedia attention (25847 views) with press tone -2.751 across 1502 articles, while cancelling 0.29% of flights.
2017-01attention ratio vs airline's own median month
Tone from GDELT V2 (global English-language news).

Denied boarding

In 2021, Hawaiian Airlines Inc. involuntarily denied boarding to 0 passengers (0.0 per 10,000 boarded), paying $0 in compensation.
2021complete DOT-reported population

What this scorecard does not tell you

Cancellation and delay rates are not directly comparable between carriers. Route networks differ, and so does the weather they fly through.
An average delay figure is computed across delayed flights only, so a carrier that cancels its worst flights can look better on that measure. Read any delay average next to the cancellation rate.
Regional flights sold under this airline’s code may be operated by a different carrier. Since 2018 they are attributed to the marketing carrier, which is the code on your ticket.
These are counts and rates, not explanations. We have not tested why any figure moved.

Nothing here tells you what you are owed. That depends on the rule for your situation, which is on the passenger rights pages.

Row30 provides data journalism and education, not legal advice. We are not a law firm and do not represent passengers in legal proceedings. For advice about your own situation, consult an attorney.

Source: Google autocomplete suggestions as of 2026-07, collected and classified by Row30.

Source: Row30 Airline Report Card, computed from U.S. DOT BTS data (On-Time, Form 41, baggage, denied boarding).

Source: U.S. DOT Air Travel Consumer Report denied boarding data; analysis by Row30.

Source: U.S. DOT Bureau of Transportation Statistics, Airline On-Time Performance; analysis by Row30.

Source: U.S. DOT Form 41 financials via Bureau of Transportation Statistics; analysis by Row30.

Sources: SEC EDGAR company filings; U.S. DOT BTS; analysis by Row30.

Sources: U.S. Senate LDA; U.S. DOT Form 41 + On-Time Performance via BTS; analysis by Row30.

Sources: U.S. Senate Lobbying Disclosure Act database; U.S. DOT Form 41 via BTS; analysis by Row30.

Sources: Wikimedia pageviews; GDELT Project; U.S. DOT BTS; analysis by Row30.