Terms of Service

Row30 is a public ledger of airline passenger disruptions. Any member can file a claim describing an incident (delayed flight, unruly passenger, diversion, etc.). Verified claims are published, cross-referenced against FAA Civil Penalty enforcement data, and made available for community comment, voting, and contribution.

Row30 is a documentation platform — not an airline, a law firm, or a government agency. We do not represent you, and we don’t negotiate with airlines on your behalf.

• Claims must be factual.File a claim only for an incident you personally experienced. Embellishing losses, inventing events, or filing under someone else’s name violates these terms and we will remove the claim and terminate the account.
• One claim per incident per person.If multiple passengers were on the same flight, each may file their own claim. Don’t double-file or pool family losses into a single claim.
• Documents must be yours. Boarding passes, receipts, and other uploads must belong to you and accurately describe the underlying expense.
• Comments follow community guidelines. Civil, factual, and on-topic. We may remove comments and ban accounts for harassment, doxxing, or repeated bad-faith behavior.

Nothing on Row30 is legal advice. The narratives, summaries, and any “legal escalation” activity described on the platform are informational. A documented claim is not a lawsuit, a DOT complaint, or a settlement offer. If you are considering legal action against an airline, consult a licensed attorney in your jurisdiction.

FAA cross-referencing is automated parsing of public data. It is best-effort and not a substitute for an FAA-issued record check.

Anyone can contribute to a solidarity pool tied to a published incident. Row30’s payment processor processes the payment; Row30 records the contribution and credits the pool. Contributions are voluntary — they are not deposits, donations, or investments, and they are non-refundable once processed.

Each contribution is split by a fixed rule:

• 70% goes to affected passengers — divided equally among verified claimants on that incident at disbursement time.
• 20% goes to the legal escalation fund — DOT complaints, class-action support, and escalation fees.
• 2% goes to the Departure Tax Award fund, disbursed annually to the most-affected passenger.
• 8% is the Row30 platform fee, covering infrastructure and operations. Premium members pay 6%; the difference (2%) flows back to the passenger pool.

Disbursement timing depends on case status — typically once an incident is FAA-matched and the airline has had a 30-day response window. Row30 may delay disbursement when a case is under review or in active escalation. If a pool can’t be disbursed (no verified claimants surface, the incident is dismissed, etc.) the pool may be redirected to the legal escalation fund.

Row30 Premium is an optional subscription. It costs $9.99 per month, billed by Stripe on the calendar day of original purchase. Premium benefits:

• 6% solidarity-pool platform fee instead of 8%.
• Priority claim review.
• Premium member badge on your contributions and claims.

You can cancel anytime from your Stripe billing portal. Cancellation takes effect at the end of your current billing period — Premium benefits stay active until then. We do not issue partial-period refunds.

Price changes require 30 days’ notice and apply only to renewals. Tax may be added at checkout depending on your jurisdiction.

When you create an account, we store your email address. When you file a claim, we store the claim details (flight, route, date, losses, narrative) and any documents you upload. Comments, votes, and contributions are linked to your account.

Published claims are public. Your displayed name on the public ledger is an anonymized identifier (e.g. Member ABC123) — your email is never shown publicly. You can request deletion of your account at any time by emailing support; this removes your account record but does not retract claims that have already been published to the public ledger (the underlying incident record stays, your authorship is anonymized).

We share data with the providers we need to run the platform — Stripe (payments), Resend (transactional email), Supabase (database hosting), Vercel (application hosting), and Inngest (scheduled jobs). We do not sell your data and we do not run ad targeting.

You can stop using Row30 at any time. We may suspend or terminate an account for violating these terms — most commonly for filing knowingly false claims, harassment, or attempting to defraud the solidarity pool. Termination may forfeit any pending payouts.

Row30 is provided as is. We don’t guarantee that every incident will be FAA-matched, that every pool will fund, that airlines will respond, or that the service will be available without interruption.

To the maximum extent allowed by law, Row30 is not liable for indirect, incidental, or consequential damages arising from your use of the platform — including missed disbursements, delays in cross-referencing, or data loss. If we are found liable for direct damages, our liability is capped at the greater of $100 or the amount you’ve paid Row30 in the twelve months preceding the claim.

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Disputes go to the state or federal courts located in Delaware.

We may update these terms. Material changes are announced by email to active accounts and by an updated effective date at the top of this page. Continuing to use Row30 after changes take effect means you accept the new terms.

Questions about these terms? Email support@row30.com.